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Genesis leaves customers cold


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Author Topic: Genesis leaves customers cold  (Read 119 times)
dragontamer
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« on: June 02, 2009, 08:12:26 am »

At the very least, if the system crashes then customers who ring should be given a code to get $10 worth of power over the phone.  It could be worked so that it is recouped from their next payment if necessary. 

In today's article a Genesis spokesperson said that at risk customers should not be on the power meters.  But a lot of tenanted properties are already on it when they move in, and it is very difficult and expensive to go back on a plan, I'm not sure if a tenant can even have it removed.
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